Support
Getting Help
Need assistance with Mossie? Choose the best way to reach us based on your needs.
Email Support
For technical issues, account questions, or feature help, email our support team.
support@mossie.educationGeneral Inquiries
For partnerships, press inquiries, or general questions about Mossie.
hello@mossie.educationPrivacy Concerns
Questions about your data, privacy rights, or GDPR requests.
privacy@mossie.educationSchool Inquiries
Interested in Mossie for your school or district? Let's talk.
schools@mossie.educationReporting Issues
Found a bug or experiencing technical problems? Help us fix it by providing as much detail as possible:
- What you were trying to do
- What happened instead
- Your device and browser (or app version)
- Screenshots if possible
Send bug reports to support@mossie.education.
Feature Requests
Have an idea that would make Mossie better for your teaching? We'd love to hear it. Email us at hello@mossie.education with:
- A description of the feature you'd like
- How it would help your teaching workflow
- Any examples or references that might help explain your idea
Response Times
We aim to respond to all support inquiries within:
- Premium users: Within 24 hours (priority support)
- Free users: Within 48-72 hours
Complex issues may take longer to resolve, but we'll keep you updated on progress.
Quick Links
- Privacy Policy: How we protect your data
- Terms of Service: Our agreement with you
- Homepage: Learn more about Mossie